Refund policy
Return & Refund Policy
This Return and Refund Policy outlines the conditions under which returns, refunds, and exchanges are accepted.
Return Eligibility
Customers may request a return within 30 days of receiving their order. To be eligible for a return:
- The item must be unused and in its original condition.
- The product must be returned in original packaging.
- Proof of purchase or order number is required.
Non-Returnable Items
- Used or damaged items not caused by shipping.
- Items returned without prior approval.
- Final sale or promotional clearance items.
Return Process
To initiate a return, contact our support team before sending any item back. Unauthorized returns may not be accepted.
Customer Support Email:
support@studiomodern.store
Refunds
Once your return is received and inspected, you will be notified regarding approval of your refund. Approved refunds will be processed to the original payment method within 5–10 business days.
Late or Missing Refunds
If you have not received your refund after the processing period, please first check with your bank or payment provider. If the issue persists, contact:
Payment & Billing Email:
digitalsellhh@gmail.com
Exchanges
Exchanges are only provided for defective or damaged items. Contact support within 48 hours of delivery with photos of the issue.
Return Shipping
- Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
- Shipping fees are non-refundable.
- We recommend using a trackable shipping service.
Customer Support Information
Support Email:
support@studiomodern.store
Payment Email:
digitalsellhh@gmail.com
Phone:
+1 667 445 7001
Address:
1608 West Lexington Street
Baltimore, Maryland 21223
United States